Refund Policy

Effective date: May 24, 2026 · Last updated: July 27, 2026 (clarified per-store refund procedures)

Notice: This English text is provided for convenience only. The Korean version of this Refund Policy is the sole legally binding document. In the event of any discrepancy or conflict between the English and Korean versions, the Korean version shall prevail.

1. Basic Principles

The Company handles users' withdrawal of subscription and refunds in accordance with the Act on the Consumer Protection in Electronic Commerce, Etc. and the Civil Act.

2. Lifetime Pass (one-time payment; the price is shown on the in-app purchase screen)

✓ Refundable

Within 7 days of payment, where none of the paid features has been used (for example: has not entered the Pet Village, has not used any village decoration item)
Where a minor (under the age of 19) made the payment without the consent of their legal guardian (Article 5 of the Civil Act) → refunded regardless of whether the content was used and regardless of whether 7 days have passed

✗ Not refundable

Where 7 days have passed since payment (applies to adult purchasers only)
Where any paid feature has been used at least once after payment (applies to adult purchasers only)

The refund conditions above (within 7 days, unused) apply equally to purchases made at a discounted price. However, no compensation for the difference from the regular price is provided for a discounted purchase.

3. Advertising

The Company displays ads to free users, and the content rating of ads is restricted to G (suitable for all audiences) regardless of age. Users under the age of 14 are shown only non-personalized ads. All ads are permanently removed upon purchase of the Lifetime Pass. No refund or compensation is provided in relation to the display of ads; if you wish to use the Service without ads, this can be resolved by purchasing the Lifetime Pass.

4. Refund Procedure

Because payments are made through the Apple App Store or Google Play, the refund procedure differs depending on the store where the payment was made.

iOS (App Store)

Apple handles refunds directly, so please request a refund at reportaproblem.apple.com (a decision is normally provided within 24–48 hours).
The Company cannot issue refunds for App Store payments on Apple's behalf. If Apple requests materials, the Company will cooperate with the procedure by submitting the information needed for the decision, such as usage records.
If your refund is denied even though it falls under the refundable grounds in Section 2 above, let us know at support_intheegg@canuselab.com and the Company will ask Apple to reconsider.

Android (Google Play)

Send a request to support_intheegg@canuselab.com including your payment details (order number or payment identifier) and the reason for the refund
We reply within 3 business days of receipt
Once approved, the Company issues the refund through Google Play (this normally takes 3–10 business days)
You may also request a refund directly from Google Play support.

For a refund involving a minor, a consent form from the legal guardian or a family relation certificate must be submitted, and the request should be made to the Company regardless of the store.

5. Abuse and Exceptions

Where the same person repeatedly requests refunds, the Company may restrict further refunds.
Refunds are restricted where the Service has been used by unlawful means.

6. Contact

Email: support_intheegg@canuselab.com
Weekdays 10:00–18:00 KST (excluding weekends and public holidays)